This Privacy Policy explains how Maid Ready Cleaning LLC ("we," "us," or "our") collects, uses, and protects your personal information when you interact with our website, booking forms, and text/SMS communications managed through our CRM platform (GoHighLevel).
1. Information We Collect
We collect information you voluntarily provide when submitting a booking request, contact form, or opting in to SMS communications, including:
- Full name
- Phone number (including mobile/cell)
- Email address
- Home or service address
- Service preferences and appointment details
- Any notes or messages you submit
We may also automatically collect limited technical data such as IP address, browser type, and pages visited via cookies and analytics tools for site performance purposes.
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your cleaning appointments
- Send appointment reminders, follow-ups, and service updates
- Communicate with you via SMS/text messages (see Section 4)
- Respond to your inquiries and provide customer support
- Improve our website and services
- Send promotional offers, only if you have opted in
3. CRM Platform — GoHighLevel
We use GoHighLevel (HighLevel) as our customer relationship management (CRM) platform. Your contact information, booking details, and communication history may be stored and processed within GoHighLevel's systems. GoHighLevel is a third-party service provider acting as a data processor on our behalf.
GoHighLevel's Privacy Policy is available at gohighlevel.com/privacy-policy. We do not sell your data to GoHighLevel or any third party.
4. SMS / Text Message Communications
By submitting your phone number through our booking form or contact page and checking the SMS consent checkbox, you expressly consent to receive text messages from Maid Ready Cleaning LLC, including:
- Appointment confirmations and reminders
- Follow-up messages regarding your service
- Promotional offers and special deals (if opted in)
Message & Data Rates May Apply. Message frequency varies. You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us directly. Opting out of SMS will not affect your scheduled appointments.
We do not share your phone number or SMS consent with third parties for their own marketing purposes. Your consent to receive SMS messages is not a condition of purchasing any service.
5. Sharing of Information
We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party tools (GoHighLevel, Google Analytics, email providers) that help us operate our business, bound by confidentiality obligations.
- Legal compliance: When required by law, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. SMS opt-out records are retained indefinitely to honor your preferences.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw SMS consent by replying STOP to any message
To exercise any of these rights, contact us at the information in Section 10.
8. Cookies & Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain site functionality.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Maid Ready Cleaning LLC
- Phone: (555) 123-4567
- Website: maidreadycleaning.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or services after updates constitutes acceptance of the revised policy.